C & G Automotive Technicians greet and talk with customers, determine the work that needs to be done on the customer's vehicle, and then prepare a service order. When routine maintenance is required, they will simply speak with the customer to determine the type of service necessary. However, when the vehicle requires more extensive repairs, they may question the customer further, visually inspect the vehicle, or test-drive it on the road. Their service orders include a description of the vehicle's problems to help the automotive service technician know where to start. The cost of repairs and the time needed for completion is also included in the service order. After the service is completed, they meet with the customer to answer questions and reconcile the billing process. If the customer disagrees with the cost, the automotive service advisor refers them to the service manager.
C & G Automotive Technicians must also have strong communication and sales skills. They need to be able to talk with customers and explain the type of service their vehicles require, and they are the ones responsible for selling the services of the garage or other company they work for. Because of the high visibility of their job, employers usually seek employees who are neat and clean in appearance, and who are relaxed and attentive listeners. Besides having a basic mechanical background, they must also be able to write clearly and add correctly. Basic computer skills can be very helpful as well.
Course Duration:13 months.
Qualifications Awarded:
- City & Guilds International (C & G, UK) C & G Diploma in Automotive Sales, Service, Spare Parts, Security & Standard Modifications
- National Skill Certificate (SKM) Level 1-3
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